No. It’s true that the NHS is well-regarded when it comes to affordability and access for all. One US think tank, the Commonwealth Fund, which publishes a survey comparing 11 rich-country health systems every three years, rates the NHS top on those criteria – as well as strong on safety and reasonably efficient. The trouble…
- To provide high quality, safe, professional health care services to our patients.
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
- To be a learning organisation that continually improves what we can offer patients.
- To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control. To treat everyone in our diverse community, including patients, their families and colleagues, with dignity. To adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our patients place in us. To provide the best care, treating patients and family members with sensitivity and empathy.
- To provide our patients with transparent and integrated healthcare services at a standardized level of quality with the support of the clinical pathway, guidance and algorithms.
- To work in partnership with other organisations to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
- To encourage our patients, talking to us, participating in surveys, and feeding back and on the services, that we offer.
- To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently. To value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration. To deliver the best outcomes and highest quality service through the dedicated effort of every team member.
- To take care of our staff offering them support to do their jobs and to protect them against abuse.
- Have a zero tolerance of all forms of abuse.
- To provide our patients and staff with an environment which is safe and friendly.
- To work in accordance with laws, regulations and principles of professional ethics and pay serious attention to our patients’ rights to their privacy,
To operate on a financially sound basis.